Shipping & Delivery
Last Updated: January 20, 2026
Free Shipping
Orders âš999+
Delivery Time
5-9 Business Days
Coverage
Pan India
Tracking
Real-time Updates
Shipping Charges
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Below âš499 | âš79 | âš149 |
| âš499 - âš998 | âš49 | âš99 |
| âš999 and above | FREE | âš49 |
Note: Shipping charges are calculated automatically at checkout based on your cart value and delivery location.
Delivery Timelines
| Delivery Zone | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Cities Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad |
5-7 Business Days | 2-4 Business Days |
| Tier 2 Cities Pune, Ahmedabad, Jaipur, Lucknow, etc. |
6-8 Business Days | 3-5 Business Days |
| Rest of India Other towns and rural areas |
7-10 Business Days | 5-7 Business Days |
| Remote Areas North East, J&K, Ladakh, Andaman |
10-15 Business Days | 7-10 Business Days |
Important: Delivery timelines are estimates and may vary due to factors beyond our control such as weather, public holidays, or courier partner delays. Business days exclude Sundays and public holidays.
Order Processing
Here's what happens after you place an order:
Order Confirmed
You receive an order confirmation email with your order number immediately after payment.
Processing
We prepare your order with care. Processing takes 1-2 business days.
Shipped
Your order is handed to our courier partner. You'll receive tracking details via email/SMS.
Delivered
Your fashion arrives at your doorstep! Enjoy your new outfit.
Order Cut-off Time
- Orders placed before 2:00 PM IST on business days are processed the same day
- Orders placed after 2:00 PM are processed the next business day
- Orders placed on weekends/holidays are processed on the next business day
Pincode Serviceability
We deliver across India to over 25,000+ pincodes. You can check if your pincode is serviceable during checkout.
Service Availability
- Prepaid (Online Payment): Available for all serviceable pincodes
- Cash on Delivery (COD): Available for select pincodes only
If your pincode is not serviceable, please contact our customer support team for alternative delivery options.
COD Availability: Cash on Delivery option is shown at checkout only if it's available for your pincode. Additional âš49 COD handling fee may apply.
Order Tracking
Stay updated on your order status with our real-time tracking:
How to Track Your Order
- Email Notifications: We send automatic updates at each stage (confirmed, shipped, out for delivery, delivered)
- SMS Updates: Get tracking updates on your registered mobile number
- Track on Website: Use your order number and phone number to track on our website
- Courier Website: Use the tracking number provided to track directly on the courier's website
Our Shipping Partners
We partner with trusted courier services to ensure safe and timely delivery:
- Delhivery
- Blue Dart
- DTDC
- Ecom Express
- India Post (for select remote areas)
The courier partner for your order is assigned based on your delivery location and serviceability.
Important Information
Delivery Attempts
- Courier partners attempt delivery up to 3 times
- If undeliverable after 3 attempts, the order returns to us
- For return-to-origin (RTO) orders, refund is processed minus shipping charges
Address Guidelines
- Provide complete address with landmark for faster delivery
- Ensure phone number is correct and reachable
- Someone must be available to receive the order
- For apartments/offices, include floor/room number
Delays & Force Majeure
Deliveries may be delayed due to:
- Extreme weather conditions
- Natural disasters or civil unrest
- Government-imposed restrictions
- Public holidays or national events
We are not liable for delays caused by factors beyond our control.
Questions About Shipping?
Our customer support team is here to help with any shipping-related queries.
Contact Us
Email: info@urbannaari.shop
Phone: +91 9849833859
Hours: Mon-Sat, 10 AM - 7 PM IST
Response Time: Within 24 hours