Terms & Conditions

1 Acceptance of Terms

Welcome to Urban Naari ("we," "our," "us," or the "Company"). These Terms and Conditions ("Terms") govern your access to and use of the website urbannaari.shop ("Website") and any services, products, or content offered through it.

These Terms constitute a legally binding agreement between you and Urban Naari. Please read them carefully before using our services.

2 Definitions

In these Terms, the following words shall have the meanings ascribed to them:

• "Customer" or "You": Any person who accesses our Website or places an order
• "Products": Items available for purchase on our Website
• "Order": A request to purchase Products placed through our Website
• "Content": All text, images, graphics, logos, and other materials on the Website
• "Services": All services provided through or in connection with the Website
• "Personal Data": Information that identifies or can identify an individual

3 Eligibility

To use our Website and Services, you must:

• Be at least 18 years of age, or have parental/guardian consent if you are a minor
• Have the legal capacity to enter into a binding contract
• Not be barred from using the Website under applicable laws
• Provide accurate and complete information when registering or placing orders

By using our Website, you represent and warrant that you meet all eligibility requirements.

4 Account Registration

4.1 Guest Checkout

You may place orders without creating an account through our guest checkout option.

4.2 Account Security

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

5 Products & Pricing

5.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

• Colors may appear slightly different on different screens
• Minor variations in fabric, texture, or embroidery are natural in handcrafted items
• We reserve the right to correct any errors or omissions

5.2 Pricing

• All prices are in Indian Rupees (INR) and include applicable GST
• Prices are subject to change without prior notice
• The price at the time of order placement will be honored
• We do not engage in misleading discount claims (as per Consumer Protection Rules)

5.3 Product Availability

Products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund.

6 Orders & Payment

6.1 Order Placement

• Orders can be placed through our Website 24/7
• An order confirmation email will be sent upon successful placement
• Order confirmation constitutes acceptance of these Terms

6.2 Order Acceptance

We reserve the right to accept or reject any order at our discretion. Reasons for rejection may include:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent activity
• Inability to verify payment or delivery information

6.3 Payment Methods

• Cash on Delivery (COD): Available for select pincodes
• Online Payment: Via secure payment gateways (UPI, cards, net banking)

6.4 Payment Security

All online payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your payment card details, in compliance with RBI tokenization guidelines.

6.5 Invoice & GST

A GST-compliant invoice will be generated for every order and sent to your registered email address. The invoice will include GST breakdown as per applicable rates.

7 Shipping & Delivery

Please refer to our detailed Shipping Policy for complete information on:

• Delivery timelines and zones
• Shipping charges
• Pincode serviceability
• Order tracking

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

8 Returns & Refunds

Please refer to our detailed Returns Policy and Refund Policy for complete information on:

• Eligibility for returns
• Return window and process
• Refund timelines and methods
• Exchange procedures

9 Intellectual Property

9.1 Our Rights

All content on this Website, including but not limited to text, graphics, logos, images, product designs, photographs, and software, is the property of Urban Naari or its licensors and is protected by Indian copyright, trademark, and other intellectual property laws.

9.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only.

9.3 Restrictions

You may NOT:

• Copy, reproduce, or distribute Website content without permission
• Use our trademarks or logos without authorization
• Scrape or harvest data from our Website
• Create derivative works based on our content

10 Prohibited Activities

When using our Website, you agree NOT to:

• Use the Website for any unlawful purpose
• Submit false, misleading, or fraudulent information
• Attempt to interfere with or disrupt the Website's functionality
• Circumvent any security measures
• Use automated systems or bots without permission
• Engage in any activity that could damage our reputation
• Place bulk orders with intent to resell without authorization
• Exploit promotions or discounts through fraudulent means

11 Limitation of Liability

To the maximum extent permitted by applicable law:

• The Website and Products are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free Website access
• We are not liable for indirect, incidental, consequential, or punitive damages
• Our total liability shall not exceed the amount paid for the specific order in question

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

12 Indemnification

You agree to indemnify, defend, and hold harmless Urban Naari, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Website
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through the Website

13 Governing Law

This Website is operated from India and is intended for users in India. We make no representations that the Website is appropriate or available in other locations.

14 Dispute Resolution

14.1 Informal Resolution

Before initiating any formal proceedings, we encourage you to contact us to resolve disputes informally. Many issues can be resolved quickly through our customer support.

14.2 Consumer Grievance

In accordance with the Consumer Protection Act, 2019, you may file a complaint with:

• Our Grievance Officer (details below)
• The appropriate Consumer Forum/Commission
• The National Consumer Helpline (1800-11-4000)

14.3 Arbitration

Any dispute that cannot be resolved informally may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Hyderabad.

15 Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website with an updated "Last Updated" date.

Your continued use of the Website after any changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

16 Contact Information

For questions about these Terms, please contact us: